All About Customer Service Excellence
How to drive your customer crazy and mad? Your attitude at treating them:
No Attitudes like:
| That is our company policy! |
| That ‘ s not my departments job. |
| I’ m not able to do it! |
| I don’ t know! |
| No Idea! |
| Check with the other department! |
Body language and posturing
| Look blankly at them. |
| No smile and disinterested! |
| Head held down. |
| Look away intentionally. |
| Distracted fidgeting. |
| Turn and murmur to your colleagues. |
Correct ways in Treating customers
| Friendliness |
| Responsiveness |
| Courtesy |
| Pleasantness |
| Caring |
| Efficiency |
| Helpfulness |
| Promptness |
| Gratitude |
| Assume the best, don’t judge |
| Teaching prospective customers |
| Lively tones |
| Say please and thank you |
| Smile |
Promoting ideas on Customer Service
| The customer is out no.1 job! |
| The customer is always right. |
| The customer is king. |
| Excellent customer service is our business! We go all out for it! |
| Dear customer, you are our utmost interest! |
| Smile, say thank you. Say please come again! |
| Smile |
Customer is King or Queen
| As service provider you need to be specific in turning your general qualities to specifics Service Standard! |
| You can manage it if you can measure it! |