Customer Relations

1. Building Professional Customer Care and Customer Service Excellence

2. Customer First Program – Implementing Strategies that delight Customers!

3. Service Recovery Workshop – managing service lapses to retain customer loyalty

4. Superior Customer Service on the Telephone; Keep Them Calling

5. DNA For Service Excellence

6. MATRIX v4 Strategic Market Modeling Simulation workshop, designed for Marketing & Sales Managers, Business Development Managers, Strategy & Planning Managers